Learn how we collect, use, protect, retain and share your personal information
Learn how we collect, use, protect, retain and share your personal information
With your consent, we collect information from and about you. This is collected from either your visits to our websites or through the use of our services. The information we collect includes:
The contact information we ask for is related to the guest details needed to complete an online reservation or registration to our loyalty programme. For example, we ask for your name, email address, phone number and travel periods. We may also collect your physical address.
Demographic information and preferences
We collect your demographic information. This includes your gender, salutation, nationality, country of residence or date of birth. We may also ask for your language or stay preferences.
In order to process your online reservation, we collect your payment information. We ask for your payment type, the cardholder name, card number and expiration date. Depending on the guarantee policies of your reservation, our secure forms may ask you to enter your CVV number for authorisation in confidentiality too.
Stay and loyalty programme membership information
Your stay history and ONYX Rewards loyalty programme membership information is collected by us. This may range from the hotels in our group that you have stayed at, your arrival and departure dates, services or goods you purchase to any special requests or service preferences that you may have. We also collect information on your use of our loyalty programme including how and where you earn or redeem your points.
Information you submit, post or share
We collect any information you submit, post or share. This could include enquiries submitted using our forms or email, customer feedback or surveys about your stay and job applications through our websites.
Information while you access our websites is collected. For example, we collect information on the browser or device you used to access our websites, the amount of time you are active on our website, how you interact with it or the sites you visit after leaving. This data is used mainly for statistical analysis or marketing purposes, it is not connected to any protected personal information such as your name, address or payment details.
What are Cookies
“Cookies” are small data files which are placed on your computer, tablet, mobile telephone or other devices used to collect and record certain pieces of information whenever you visit or interact with websites. There are several types of cookies:
You can be assured that the cookies we use only aggregates website data and does not contain protected information.
We work with third-party companies or service partners including Google who are authorised to place third-party cookies and similar technologies for storing information on our websites with our permission. These service partners are also committed to help us provide you with a safer, better and faster experience.
The majority of commercial Internet browsers will automatically accept cookies. However, if you prefer to delete cookies or have them automatically refused, this can be done by changing the settings on your Internet browser. The “Help” section on your browser toolbar offers instructions on how to make these adjustments.
You can also control tools on your mobile devices. For example, location services or push notifications on your phone can be switched off. These settings are device specific.
Additional resources and information
We use your personal information to improve our services and provide you with a personalised website experience. The following describes how your personal information may be used.
Questions or enquiries
We may use information to respond to any of your questions or enquiries. For example, we may use this information to fulfil a request for your hotel reservation, help you with additional services, assist you with loyalty points redemptions or ask for your feedback in a customer survey.
The information we collect is used to improve our website and services. We may use this information to make our hotels, loyalty programmes or services better. The information may also be used towards analytics or personalising your website experience. Where legally permitted, we may combine the information we get from you with the information we are able to attain from our third-party service providers too.
The personal information we collect may also be used towards marketing purposes. For example, we may from time-to-time send information to you about new services or exclusive offers, serve you ads about our properties, invite you to join our loyalty programme or give you updates on new openings and website features. We may also send you push notifications to your mobile devices.
Your information may be used for security purposes. Where legally permitted, we could use this to protect our customers, websites or our company.
We are committed to protecting your personal information. The key precautions we take are outlined below.
We use an SSL (Secure Socket Layer) encryption protocol to guarantee secure transactions and ensure complete confidentiality when you access our websites. Your payment details and all information that you provide through forms on our websites are automatically encrypted when it is transferred using the SSL.
A padlock and green ‘Secure’ remark is located in your address bar as well web addresses starting with ‘https’ can be referred to for assurance that our websites are compliant.
All our properties and corporate offices take steps and precautionary methods to ensure that all private and protected information is kept in secure locations, where only authorised individual have access. Certain information is also stored in a protected and secure property management system.
You may request to view your personal information within a 12-month period. Within 30 days of your request, we will provide a list of the categories of personal information we collected about you. The information will be provided in a portable format that can easily be transferred from one device to another.
You can opt-out of receiving marketing emails from us. When you confirm your online reservation with us, the opt-in option is not selected. If you are already part of our email database and no longer want to receive communication, you can also opt-out through the unsubscribe link on our websites or from within the email you have received. Alternatively, we are happy for you to send us a request to omit you for our email marketing database too.
Even though you opt-out of marketing messages, we will still send you transaction messages including responses to your enquiry and reservation confirmation emails.
We would like to point out that the Internet is not 100% secure. We recommend that you do not share passwords or provide confidential information when using email. For your protection, email responses from us will not contain confidential information either.
Your personal information is kept for as long as necessary to provide you with the services you have requested or for other essential purposes such as compliance to legal obligations, resolving disputes or enforcing our policies.
How long we retain your personal information can vary based on the context of information collected or our legal obligations. The factors that typically influence these retention periods range from:
Please be assured that once it is no longer necessary for us to retain your personal information, we will dispose of it in a safe and secure manner.
Your information may be passed to and used by all companies managed by us. We will never pass your personal data to anyone else, except for any successors in title to our business and third-party service providers or suppliers that process data on our behalf. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.
We will only disclose protected information about you outside of ONYX Hospitality Group without your consent where:
It is required or authorised by law
We are required to provide you with services you have requested in which case it is deemed that you have given us your consent
You may have outstanding payments which are owed to us
You have a right to access the personal data that is held about you. To obtain a copy of the personal information we hold about you, please write to us at the following address:
ONYX Hospitality Group
847 Petchburi Road, Pratunam, Ratchathewi, Bangkok 10400, Thailand